Shipping Times & Policy
- Many of our products are available with free shipping. Free shipping will be noted on the individual
product page. All orders (except tile and tile kit orders) $299 and over receive FREE SHIPPING.
All orders (except tile and tile kit orders) under $299 will incur a small flat rate per item ($3 for quarts and
$4 for gallons) to cover the ever-rising cost of shipping and packaging materials. Flat rate and
free shipping discounts only apply to orders shipping to the continental 48 US states.
Tiles and Tile Kits do incur shipping fees (please contact us for a quote).
- Flat rate shipping and free shipping are only valid on orders shipping within the continental US states.
If you are outside of the continental US, please e-mail us at email@example.com for a shipping quote
before you place your order. Please let us know what product and quantity you are ordering and the ship to
address and we will get back to you with the shipping costs. If you place the order before requesting a
shipping quote, we will e-mail or call you with the amount of shipping, which will need to be paid prior to the
processing of your order. You may want to have your order shipped to a freight
forwarder within the US that will forward the order to your location. Otherwise, please contact us for
a shipping quote. Thank you.
Shipping Times & Location
- In times of high volume (usually March through August),
orders can take anywhere from 3-5 business days to SHIP OUT of the warehouse. We make every
effort to get orders out as soon as possible (and they often do), but please be aware of
the shipping times if you are trying to schedule a project. We recommend ordering your project materials
way in advance of your project start time. We also recommend ordering and receiving your merchandise
before scheduling or starting any project. Shipping times can depend on volume
of orders, paint and paint tint availability, although most times it will ship sooner (within 2-3 business days).
- Orders get shipped from the warehouses via UPS Ground, FedEx Ground
or freight carrier, depending on the size of the order. Expedited shipping is available, but please be aware
that expedited shipping can be very expensive, sometimes costing more than the products themselves. Please contact
us at firstname.lastname@example.org if you would like an expedited shipping quote.
- Orders are shipped from New Jersey, Florida or Washington depeding on the products ordered.
Ground shipping takes 1-5 business days FROM TIME OF SHIPMENT
to arrive at the destination. If you would like expected delivery times for your order, please contact us.
- We CANNOT guarantee shipping times or arrival dates. We try to
get all orders out as fast as possible, but unfortunately, we cannot
guarantee when your order will ship from the warehouse or when it
will arrive to your location.
- We recommend ordering your materials far in advance of your project start date to
ensure that your materials arrive in time. Problems can occur with shipping, such as back ordered items,
items being lost by FedEx, wrong item arriving to you, damage to items in transit, etc. Due to these possible issues
that may occur, we recommend ordering and receiving your materials prior to scheduling a project or
prior to emptying your pool.